Support Center
Get the help you need to build with SoftQuantus
How can we help?
Support Plans
Choose the level of support that matches your needs
Community
Included
- Documentation access
- Community forum
- GitHub issues
- Best-effort response
Professional
$499/month
- Everything in Community
- Email support (24h response)
- Slack channel access
- Monthly office hours
Enterprise
Custom
- Everything in Professional
- Priority support (4h response)
- Dedicated support engineer
- 24/7 critical issue support
- Custom SLA
Frequently Asked Questions
How do I reset my API key?
You can regenerate your API key from the dashboard under Settings → API Keys. Note that regenerating will invalidate your previous key.
What are the rate limits for the API?
Developer tier: 100 requests/minute. Professional: 1,000 requests/minute. Enterprise: Custom limits based on your contract.
How do I upgrade my plan?
Visit Settings → Billing in your dashboard, or contact info@softquantus.com for enterprise plans.
Is there a status page for service availability?
Yes, visit softquantus.com/status for real-time service status and incident history.